Shipping Policy

Payment and Sales Tax

Rose & Dove Gourmet, LLC accepts VISA, MasterCard and AMEX for all purchases.  We charge 6.25% sales tax for Massachusetts residents only.

All of our prices are quoted in U.S. dollars, and your credit card company will calculate the exchange automatically. 

Shipping Policy

We ship via UPS ground service.  Please contact us directly at 877.689.4141 for Saturday delivery, express or overnight services. We pride ourselves in handling your orders quickly, with most in-stock items shipping within 48 hours of ordering; however, some orders may take additional times to process. We do not ship on Saturdays, Sundays, or holidays. 

Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order and option for full refund. 

Shipping costs are determined by the weight of your package, the zip code we are shipping to, and whether or not the items you choose are non-perishable, perishable, or highly perishable. 

Please call our toll free number at 877-689-4141 and a representative will be happy to answer any of your shipping questions. 

Backorders:
You will be informed if an item is backordered at the time you add it to your shopping bag. You will also be given an approximate date of shipment. 
 
Shipping to PO boxes:
Orders sent to Post Office boxes can only be sent via USPS priority mail.  Please contact us directly at 877.689.4141 if you require express service with Post office box destinations.
 
Shipping to Canada:
All orders shipped to Canada will be assessed the standard shipping charge based on the amount of the purchase plus an additional $30 for customs. Unfortunately, Canadian orders cannot be expedited or shipped to a PO Box. Orders shipped to Canada will be shipped via UPS Canada with the exception of Northwest Territories, Yukon and Nunavut. Orders to these locations will ship via the United States Postal Service. 
 
Please note: orders shipped to these regions may be charged taxes and duties by Canadian customs and are the customer's responsibility.

Shipping outside North America:
We will ship to all United States and territories, APO/FPO and Canada. Orders shipping to APO, FPO, PO Boxes, Guam, Puerto Rico, US Virgin Islands, Marshall Islands and Samoa are shipped through the United States Postal Service and cannot be expedited. 
 
Shipping to Overseas Destinations:
Orders shipped to overseas destinations must be placed directly through our Customer Service department.  Please call our toll free number 877.689.4141 and a representative will be happy to answer any of your oversea destination questions and provide you with an estimated shipping charge.